p65com Privacy Policy – How We Handle Your Personal Data

1 Introduction

This Privacy Policy describes how p65com ("we," "us," or "our") collects, uses, stores, and protects the personal information of individuals who register and use the p65com platform. It applies to all members and visitors of the website at p65com.pro.

By registering an account on p65com, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, please do not register or continue using the platform.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on this page, and the effective date will be clearly displayed at the top of the document.

2 Information We Collect

p65com collects personal information through different means — directly from you during registration and account use, automatically through platform technology, and in some cases from third-party verification providers.

Information You Provide Directly

• Registration details: full name, date of birth, email address, and mobile number provided when you create your account.
• Identity documents: copies of a valid Philippine government-issued ID submitted during the KYC verification process.
• Financial details: bank account or e-wallet account information provided to facilitate PHP deposits and withdrawals.
• Support communications: any messages, queries, or documents you send to our customer support team.

Information Collected Automatically

• Device and connection data: your IP address, device type, operating system, browser type and version, and referring URLs when you access the platform.
• Session and activity data: pages visited, games played, bets placed, session duration, and navigation patterns within the platform.
• Cookies and similar technologies: we use session cookies to maintain your login state and to support platform functionality. Details are provided in the Cookies section below.

3 How We Use Your Information

We use the personal information we collect for the following purposes:

• Account creation and management: creating and maintaining your player account, verifying your identity, and managing your account settings.
• Payment processing: facilitating deposits and withdrawals in Philippine Peso through the payment channels you use, and maintaining accurate financial records.
• Security and fraud prevention: monitoring account activity for suspicious behaviour, detecting and preventing fraud, and protecting the integrity of the platform.
• Legal and regulatory compliance: fulfilling our obligations under applicable Philippine law, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
• Customer support: responding to your enquiries, resolving disputes, and providing assistance with account or platform issues.
• Platform improvement: analysing usage data to understand how the platform is used and to make improvements to the service.
• Responsible gaming: using transaction and behaviour data to identify patterns that may indicate problem gaming and to support the operation of self-exclusion and limit tools.

4 Sharing Your Information

p65com does not sell your personal data. We may share your information with third parties only in the following limited circumstances:

• Payment processors: financial institutions, banks, and e-wallet providers involved in processing your PHP deposits and withdrawals. These parties receive only the information necessary to complete the transaction.
• Identity verification providers: third-party KYC service providers that assist in verifying your identity documents. These providers are bound by confidentiality agreements and data processing obligations.
• Legal and regulatory authorities: where we are required by law or by a competent authority to disclose your information, including in the context of anti-money laundering investigations or court orders.
• Platform technology providers: service providers who operate technical components of the platform under strict data processing agreements that prohibit them from using your data for their own purposes.

Any third party that receives personal data from p65com is contractually required to handle it securely and to use it only for the purpose for which it was shared.

5 Data Retention

We retain your personal information for as long as your account remains active and for a period thereafter as required by applicable law or legitimate business purposes. Specifically:

• Account and identity data is retained for the duration of your account and for a defined period following account closure, in accordance with record-keeping obligations.
• Transaction and financial records are retained as required under applicable financial regulations.
• Communications and support records are retained for a reasonable period to support dispute resolution and service quality monitoring.

Once data is no longer required for any legitimate purpose and retention obligations have been met, we take reasonable steps to securely delete or anonymise it.

6 Security Measures

p65com implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the platform.
• Encrypted storage of sensitive personal and financial data at rest.
• OTP-based authentication for login and sensitive account actions.
• Access controls limiting internal staff access to personal data on a strict need-to-know basis.
• Regular security monitoring and activity log reviews.

While we take these measures seriously, no system is completely immune to risk. If you become aware of any unauthorised access to your account, please contact our support team immediately.

7 Cookies

p65com uses cookies — small text files stored in your browser — to support platform functionality and improve your experience. The cookies we use include:

• Session cookies: essential for keeping you logged in during an active session. These expire when you close your browser or log out.
• Preference cookies: used to remember settings and preferences you have selected within the platform.
• Analytics cookies: used to understand how members use the platform, which helps us identify areas for improvement. Data collected is aggregated and not used to identify individuals.

Most browsers allow you to control or disable cookies through browser settings. Disabling essential session cookies may affect platform functionality, including the ability to remain logged in.

8 Your Data Rights

As a registered member, you have rights in relation to your personal data. You may contact p65com support to exercise any of the following:

9 Minors

The p65com platform is strictly for individuals aged 21 years and above. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that personal data has been collected from a person under this age, we will take steps to delete that information and close the associated account promptly.

10 Contact and Privacy Enquiries

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or would like to raise a concern about how your personal information has been handled, please contact p65com customer support through the contact details available on the platform.

We aim to respond to all privacy-related enquiries within a reasonable timeframe. For requests that require investigation or involve significant data retrieval, response time may be extended, and we will communicate an expected timeline when acknowledging your request.

For additional information on how the platform operates, you can also refer to our Terms and Conditions and Responsible Gaming pages.